Unqork Commercial Subcontractors

Effective October 3, 2023, Unqork may use the following subcontractors in connection with its services:

NOTE  An asterisk (*) donates an optional service based on a customer's use of the related feature.

Cloud Infrastructure

Subcontractor Name

Headquarters

Service Description

Additional Resources

Amazon Web Services

WA, USA

Unqork’s primary infrastructure as a service (IaaS) provider is used to host the platform and is configured by Unqork to run, maintain, and secure the Unqork Platform.

USA, Customer-Selected Region, and AWS Subprocessors

Google Cloud

CA, USA

Google Cloud is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform.

Customer-Selected Region and GCP Subprocessors

Microsoft Azure

VA, USA

Microsoft Azure is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform.

Customer Selected and Microsoft Azure Subprocessors

 

Cloud Database

Subcontractor Name

Headquarters

Service Description

Additional Resources

MongoDB Atlas

NY, USA

Database as a service (DBaaS) technology is used as the primary data store for the Platform.

Customer Selected and Mongo Subprocessors

Redis

CA, USA

In-memory storage and caching.

Redis Subprocessors

 

Logging and Monitoring

Subcontractor Name

Headquarters

Service Description

Additional Resources

DataDog

NY, USA

Application performance monitoring (APM) tool used by Unqork to assess the health and performance of the Platform.

Datadog Subprocessors

LogRocket*

MA, USA

Log and session recording tool for web applications.

Subprocessor list available on request.

SumoLogic

CA, USA

Security information event management (SIEM) platform.

Sumologic Subprocessors

Segment

CA, USA

Collection and analysis of user activity on Unqork Platform.

Segment Subprocessors

Snowflake

MT, USA

Data Warehouse used for operational analytics and reporting needs.

Snowflake Subprocessors

Tableau

CA, USA

Business intelligence tool used for internal reporting and operational analytics.

Tableau Subprocessors

 

Customer Engagement, Communication, and Support

Subcontractor Name

Headquarters

Service Description

Additional Resources

Atlassian

NS, AUS

Tracking system (JIRA) and document management (Confluence).

Atlassian Subprocessors

Pendo

NC, USA

In-platform customer notification and enablement tool used to communicate updates or critical issues to customers and collect feedback.

Pendo Subprocessors

Quadient*

BGN, FRA

PDF generation.

Quadient Subprocessors

SendGrid*

CO, USA

Email service provider.

SendGrid Subprocessors

SupportNinja

TX, USA

Unqork 24/7 customer support for issues and ticket triage.

SupportNinja Technical Support

Twilio*

CA, USA

SMS Provider/Communication API.

Twilio Subprocessors

Workato*

CA, USA

Integration platform as a service (iPaaS) integration platform.

Workato Subprocessors

Zendesk

CA, USA

Customer service provider.

Zendesk Subprocessors

 

System Integration (SI) Partners

Subcontractor Name

Headquarters

Service Description

Additional Resources

AidenAI

DE, USA

Unqork Platform configuration.

https://aidenai.com/

Auxo Solutions

MA, USA

Unqork Platform configuration.

https://www.auxosolutions.io/