Unqork Commercial Subcontractors
Effective April 3, 2024, Unqork may use the following subcontractors in connection with its services:
One asterisk (*) denotes a standard platform subcontractor. Two asterisks (**) denotes an optional subcontractor based on a customer's use of the related feature.
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Cloud Infrastructure |
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|---|---|---|---|
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Subcontractor Name |
Headquarters |
Service Description |
Data Processing Locations and Additional Resources |
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Amazon Web Services* |
WA, USA |
Unqork’s primary infrastructure as a service (IaaS) provider is used to host the platform and is configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
|
Google Cloud* |
CA, USA |
Google Cloud is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
|
Microsoft Azure* |
VA, USA |
Microsoft Azure is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
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Cloud Database |
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|---|---|---|---|
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Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
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MongoDB Atlas* |
NY, USA |
Database as a service (DBaaS) technology is used as the primary data store for the Platform. |
Customer Selected Region(s) |
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Redis* |
CA, USA |
In-memory storage and caching. |
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|
Logging and Monitoring |
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|---|---|---|---|
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Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
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DataDog* |
NY, USA |
Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring). |
|
|
Expel* |
VA, USA |
Managed detection and response services to support the Unqork Security Team. |
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LogRocket** |
MA, USA |
Log and session recording tool for web applications. |
Subprocessor list available on request. |
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New Relic* |
CA, USA |
Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring). |
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SumoLogic* |
CA, USA |
Security information event management (SIEM) platform. |
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Segment* |
CA, USA |
Collection and analysis of user activity on the Unqork Platform. |
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Snowflake* |
MT, USA |
Data Warehouse used for operational analytics and reporting needs. |
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Tableau* |
CA, USA |
Business intelligence tool used for internal reporting and operational analytics. |
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Customer Engagement, Communication, and Support |
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|---|---|---|---|
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Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
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Atlassian* |
NS, AUS |
Tracking system (JIRA) and document management (Confluence). |
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BairesDev* |
CA, USA |
Development and operations support. |
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Chenoa, Inc., a 3Pillar group company* |
VA, USA |
Unqork 24/7 customer support for issues and ticket triage. |
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Hitachi** |
TYO, JPN |
Provides 24/7 support for issues and ticket triaging. |
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Pendo* |
NC, USA |
In-platform customer notification and enablement tool used to communicate updates or critical issues to customers and collect feedback. |
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Quadient** |
BGN, FRA |
PDF generation. |
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SendGrid** |
CO, USA |
Email service provider. |
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Twilio** |
CA, USA |
SMS Provider/Communication API. |
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Workato** |
CA, USA |
Integration platform as a service (iPaaS) integration platform. |
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Zendesk* |
CA, USA |
Customer service provider. |
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System Integration (SI) Partners |
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|---|---|---|---|
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Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
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AidenAI** |
DE, USA |
Professional Services and configuration of the Unqork Platform |
|
|
Auxo Solutions** |
MA, USA |
Professional Services and configuration of the Unqork Platform |
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Last Updated
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11/13/2024 - Added Expel subcontractor.
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09/12/2024 - Added BairesDev subcontractor.
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07/01/2024 - Removed NinjaSupport subcontractor.
