Unqork Commercial Subcontractors

Effective April 3, 2024, Unqork may use the following subcontractors in connection with its services:

NOTE  One asterisk (*) denotes a standard platform subcontractor. Two asterisks (**) denotes an optional subcontractor based on a customer's use of the related feature.

Cloud Infrastructure

Subcontractor Name

Headquarters

Service Description

Data Processing Locations and Additional Resources

Amazon Web Services*

WA, USA

Unqork’s primary infrastructure as a service (IaaS) provider is used to host the platform and is configured by Unqork to run, maintain, and secure the Unqork Platform.

USA, Customer-Selected Region(s)

AWS Subprocessors

Google Cloud*

CA, USA

Google Cloud is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform.

USA, Customer-Selected Region(s)

GCP Subprocessors

Microsoft Azure*

VA, USA

Microsoft Azure is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform.

USA, Customer-Selected Region(s)

Microsoft Azure Subprocessors

 

Cloud Database

Subcontractor Name

Headquarters

Service Description

Additional Resources

MongoDB Atlas*

NY, USA

Database as a service (DBaaS) technology is used as the primary data store for the Platform.

Customer Selected Region(s)

Mongo Subprocessors

Redis*

CA, USA

In-memory storage and caching.

Redis Subprocessors

 

Logging and Monitoring

Subcontractor Name

Headquarters

Service Description

Additional Resources

DataDog*

NY, USA

Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring).

Datadog Subprocessors

LogRocket**

MA, USA

Log and session recording tool for web applications.

Subprocessor list available on request.

New Relic*

CA, USA

Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring).

New Relic Subprocessors

SumoLogic*

CA, USA

Security information event management (SIEM) platform.

Sumologic Subprocessors

Segment*

CA, USA

Collection and analysis of user activity on the Unqork Platform.

Segment Subprocessors

Snowflake*

MT, USA

Data Warehouse used for operational analytics and reporting needs.

Snowflake Subprocessors

Tableau*

CA, USA

Business intelligence tool used for internal reporting and operational analytics.

Tableau Subprocessors

 

Customer Engagement, Communication, and Support

Subcontractor Name

Headquarters

Service Description

Additional Resources

Atlassian*

NS, AUS

Tracking system (JIRA) and document management (Confluence).

Atlassian Subprocessors

Chenoa, Inc., a 3Pillar group company*

VA, USA

Unqork 24/7 customer support for issues and ticket triage.

 

Hitachi**

TYO, JPN

Provides 24/7 support for issues and ticket triaging.

Hitachi Managed Services

Pendo*

NC, USA

In-platform customer notification and enablement tool used to communicate updates or critical issues to customers and collect feedback.

Pendo Subprocessors

Quadient**

BGN, FRA

PDF generation.

Quadient Subprocessors

SendGrid**

CO, USA

Email service provider.

SendGrid Subprocessors

SupportNinja*

TX, USA

24/7 customer support for issues and ticket triage.

SupportNinja Technical Support

Twilio**

CA, USA

SMS Provider/Communication API.

Twilio Subprocessors

Workato**

CA, USA

Integration platform as a service (iPaaS) integration platform.

Workato Subprocessors

Zendesk*

CA, USA

Customer service provider.

Zendesk Subprocessors

 

System Integration (SI) Partners

Subcontractor Name

Headquarters

Service Description

Additional Resources

AidenAI**

DE, USA

Professional Services and configuration of the Unqork Platform

https://aidenai.com/

Auxo Solutions**

MA, USA

Professional Services and configuration of the Unqork Platform

https://www.auxosolutions.io/