Unqork Commercial Subcontractors
Effective May 28, 2025, Unqork may use the following subcontractors in connection with its services:
One asterisk (*) denotes a standard platform subcontractor. Two asterisks (**) denotes an optional subcontractor based on a customer's use of the related feature.
Subcontractor Name |
Headquarters |
Service Description |
Data Processing Locations and Additional Resources |
---|---|---|---|
Amazon Web Services* |
WA, USA |
Unqork’s primary infrastructure as a service (IaaS) provider is used to host the platform and is configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
Google Cloud* |
CA, USA |
Google Cloud is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform and associated AI optional features (see below). |
USA, Customer-Selected Region(s) |
Microsoft Azure* |
VA, USA |
Microsoft Azure is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
---|---|---|---|
MongoDB Atlas* |
NY, USA |
Database as a service (DBaaS) technology is used as the primary data store for the Platform. |
Customer Selected Region(s) |
Redis* |
CA, USA |
In-memory storage and caching. |
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
---|---|---|---|
AidenAI* |
DE, USA |
Unqork 24/7 customer support for issues and ticket triage. |
|
DataDog* |
NY, USA |
Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring). |
|
Expel* |
VA, USA |
Managed detection and response services to support the Unqork Security Team. |
|
LogRocket** |
MA, USA |
Log and session recording tool for web applications. |
Subprocessor list available on request. |
New Relic* |
CA, USA |
Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring). |
|
Observe* |
CA, USA |
Monitoring and security information event management (SIEM) platform, used by Unqork for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management and monitoring, distributed tracing, APM (Application Performance Monitoring), and alerting. |
Subprocessor list available on request. |
Snowflake* |
MT, USA |
Data Warehouse used for operational analytics and reporting needs. |
|
Tableau* |
CA, USA |
Business intelligence tool used for internal reporting and operational analytics. |
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
---|---|---|---|
Atlassian* |
NS, AUS |
Tracking system (JIRA) and document management (Confluence). |
|
BairesDev* |
CA, USA |
Development and operations support. |
|
Chenoa, Inc., a 3Pillar group company* |
VA, USA |
Unqork 24/7 customer support for issues and ticket triage. |
|
Gainsight* |
CA, USA |
In-platform customer notification and enablement tool used to communicate updates or critical issues to customers and collect feedback and insights of the customer experience. |
|
Quadient** |
BGN, FRA |
PDF generation. |
|
SendGrid** |
CO, USA |
Email service provider. |
|
Twilio** |
CA, USA |
SMS Provider/Communication API. |
|
Workato** |
CA, USA |
Integration platform as a service (iPaaS) integration platform. |
|
Zendesk* |
CA, USA |
Customer service provider. |
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
---|---|---|---|
AidenAI** |
DE, USA |
Professional Services and configuration of the Unqork Platform |
|
Auxo Solutions** |
MA, USA |
Professional Services and configuration of the Unqork Platform |
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
---|---|---|---|
Google Gemini (hosted in GCP)** |
CA, USA |
Generative artificial intelligence services integrated with Unqork’s platform to support AI functionalities. |
|
Google Vertex AI (hosted in GCP)** |
CA, USA |
Hub for management of Gemini models. |
Unqork AI features are optional features powered by the providers above.
Last Updated
-
05/28/2025 - Added additional information the Google Cloud subcontractor description, Aiden AI as a subcontractor for Logging and Monitoring, and the new Google Gemini and Google Vertex AI subcontractors.
-
04/15/2025 - Added Observe and removed SumoLogic subcontractors.
-
04/01/2025 - Removed Pendo and added Gainsight subcontractors.
-
01/21/2025 - Removed Segment and Hitachi subcontractors.
-
11/13/2024 - Added Expel subcontractor.
-
09/12/2024 - Added BairesDev subcontractor.
-
07/01/2024 - Removed NinjaSupport subcontractor.