Unqork Commercial Subcontractors
Effective April 3, 2024, Unqork may use the following subcontractors in connection with its services:
NOTE One asterisk (*) denotes a standard platform subcontractor. Two asterisks (**) denotes an optional subcontractor based on a customer's use of the related feature.
|
Cloud Infrastructure |
|||
|---|---|---|---|
|
Subcontractor Name |
Headquarters |
Service Description |
Data Processing Locations and Additional Resources |
|
Amazon Web Services* |
WA, USA |
Unqork’s primary infrastructure as a service (IaaS) provider is used to host the platform and is configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
|
Google Cloud* |
CA, USA |
Google Cloud is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
|
Microsoft Azure* |
VA, USA |
Microsoft Azure is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform. |
USA, Customer-Selected Region(s) |
|
Cloud Database |
|||
|---|---|---|---|
|
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
|
MongoDB Atlas* |
NY, USA |
Database as a service (DBaaS) technology is used as the primary data store for the Platform. |
Customer Selected Region(s) |
|
Redis* |
CA, USA |
In-memory storage and caching. |
|
|
Logging and Monitoring |
|||
|---|---|---|---|
|
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
|
DataDog* |
NY, USA |
Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring). |
|
|
LogRocket** |
MA, USA |
Log and session recording tool for web applications. |
Subprocessor list available on request. |
|
New Relic* |
CA, USA |
Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring). |
|
|
SumoLogic* |
CA, USA |
Security information event management (SIEM) platform. |
|
|
Segment* |
CA, USA |
Collection and analysis of user activity on the Unqork Platform. |
|
|
Snowflake* |
MT, USA |
Data Warehouse used for operational analytics and reporting needs. |
|
|
Tableau* |
CA, USA |
Business intelligence tool used for internal reporting and operational analytics. |
|
|
Customer Engagement, Communication, and Support |
|||
|---|---|---|---|
|
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
|
Atlassian* |
NS, AUS |
Tracking system (JIRA) and document management (Confluence). |
|
|
Chenoa, Inc., a 3Pillar group company* |
VA, USA |
Unqork 24/7 customer support for issues and ticket triage. |
|
|
Hitachi** |
TYO, JPN |
Provides 24/7 support for issues and ticket triaging. |
|
|
Pendo* |
NC, USA |
In-platform customer notification and enablement tool used to communicate updates or critical issues to customers and collect feedback. |
|
|
Quadient** |
BGN, FRA |
PDF generation. |
|
|
SendGrid** |
CO, USA |
Email service provider. |
|
|
Twilio** |
CA, USA |
SMS Provider/Communication API. |
|
|
Workato** |
CA, USA |
Integration platform as a service (iPaaS) integration platform. |
|
|
Zendesk* |
CA, USA |
Customer service provider. |
|
|
System Integration (SI) Partners |
|||
|---|---|---|---|
|
Subcontractor Name |
Headquarters |
Service Description |
Additional Resources |
|
AidenAI** |
DE, USA |
Professional Services and configuration of the Unqork Platform |
|
|
Auxo Solutions** |
MA, USA |
Professional Services and configuration of the Unqork Platform |
|
Last Updated
-
07/01/2024 - Removed NinjaSupport subcontractor.
