Unqork Commercial Subcontractors

Effective May 28, 2025, Unqork may use the following subcontractors in connection with its services:

One asterisk (*) denotes a standard platform subcontractor. Two asterisks (**) denotes an optional subcontractor based on a customer's use of the related feature.

Cloud Infrastructure

Subcontractor Name

Headquarters

Service Description

Data Processing Locations and Additional Resources

Amazon Web Services*

WA, USA

Unqork’s primary infrastructure as a service (IaaS) provider is used to host the platform and is configured by Unqork to run, maintain, and secure the Unqork Platform.

USA, Customer-Selected Region(s)

AWS Subprocessors

Google Cloud*

CA, USA

Google Cloud is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform and associated AI optional features (see below).

USA, Customer-Selected Region(s)

GCP Subprocessors

Microsoft Azure*

VA, USA

Microsoft Azure is an infrastructure as a service (IaaS) provider used to host the platform and configured by Unqork to run, maintain, and secure the Unqork Platform.

USA, Customer-Selected Region(s)

Microsoft Azure Subprocessors

Cloud Database

Subcontractor Name

Headquarters

Service Description

Additional Resources

MongoDB Atlas*

NY, USA

Database as a service (DBaaS) technology is used as the primary data store for the Platform.

Customer Selected Region(s)

Mongo Subprocessors

Redis*

CA, USA

In-memory storage and caching.

Redis Subprocessors

Logging and Monitoring

Subcontractor Name

Headquarters

Service Description

Additional Resources

AidenAI*

DE, USA

Unqork 24/7 customer support for issues and ticket triage.

https://aidenai.com/

DataDog*

NY, USA

Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring).

Datadog Subprocessors

Expel*

VA, USA

Managed detection and response services to support the Unqork Security Team.

Expel Subprocessors

LogRocket**

MA, USA

Log and session recording tool for web applications.

Subprocessor list available on request.

New Relic*

CA, USA

Monitoring Unqork's platform for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management, distributed tracing, and APM (application performance monitoring).

New Relic Subprocessors

Observe*

CA, USA

Monitoring and security information event management (SIEM) platform, used by Unqork for visibility into the performance of applications, infrastructure, and services to allow for metrics visualization, log management and monitoring, distributed tracing, APM (Application Performance Monitoring), and alerting.

Subprocessor list available on request.

Snowflake*

MT, USA

Data Warehouse used for operational analytics and reporting needs.

Snowflake Subprocessors

Tableau*

CA, USA

Business intelligence tool used for internal reporting and operational analytics.

Tableau Subprocessors

Customer Engagement, Communication, and Support

Subcontractor Name

Headquarters

Service Description

Additional Resources

Atlassian*

NS, AUS

Tracking system (JIRA) and document management (Confluence).

Atlassian Subprocessors

BairesDev*

CA, USA

Development and operations support.

 

Chenoa, Inc., a 3Pillar group company*

VA, USA

Unqork 24/7 customer support for issues and ticket triage.

 

Gainsight*

CA, USA

In-platform customer notification and enablement tool used to communicate updates or critical issues to customers and collect feedback and insights of the customer experience.

Gainsight Subprocessors

Quadient**

BGN, FRA

PDF generation.

Quadient Subprocessors

SendGrid**

CO, USA

Email service provider.

SendGrid Subprocessors

Twilio**

CA, USA

SMS Provider/Communication API.

Twilio Subprocessors

Workato**

CA, USA

Integration platform as a service (iPaaS) integration platform.

Workato Subprocessors

Zendesk*

CA, USA

Customer service provider.

Zendesk Subprocessors

System Integration (SI) Partners

Subcontractor Name

Headquarters

Service Description

Additional Resources

AidenAI**

DE, USA

Professional Services and configuration of the Unqork Platform

https://aidenai.com/

Auxo Solutions**

MA, USA

Professional Services and configuration of the Unqork Platform

https://www.auxosolutions.io/

Artificial Intelligence (AI)

Subcontractor Name

Headquarters

Service Description

Additional Resources

Google Gemini (hosted in GCP)**

CA, USA

Generative artificial intelligence services integrated with Unqork’s platform to support AI functionalities.

https://cloud.google.com/terms/service-terms

Google Vertex AI (hosted in GCP)**

CA, USA

Hub for management of Gemini models.

https://cloud.google.com/terms/service-terms

Unqork AI features are optional features powered by the providers above.

Last Updated

  • 05/28/2025 - Added additional information the Google Cloud subcontractor description, Aiden AI as a subcontractor for Logging and Monitoring, and the new Google Gemini and Google Vertex AI subcontractors.

  • 04/15/2025 - Added Observe and removed SumoLogic subcontractors.

  • 04/01/2025 - Removed Pendo and added Gainsight subcontractors.

  • 01/21/2025 - Removed Segment and Hitachi subcontractors.

  • 11/13/2024 - Added Expel subcontractor.

  • 09/12/2024 - Added BairesDev subcontractor.

  • 07/01/2024 - Removed NinjaSupport subcontractor.