To access LLM Credentials, navigate to
Administration >
Environment Settings >
LLM Settings > LLM Credentials.
LLM Credentials store the API keys and authentication details that enable AI Components to connect to AI provider services. Each credential identifies an AI provider, holds the authentication data for that provider, and can be marked as the environment default. Smart Components, including the Chat Agent Smart Component and the AI Summarizer Component, use these credentials to send messages to the AI provider.
Managing LLM Credentials requires administrative permissions. An environment administrator can grant access.
![[docs-mockup:DocsAdminListCanvas] Administration panel overview](https://cdn.us.document360.io/15548f06-2fba-434c-b0c1-5df88317dbd7/Images/Documentation/base64-converted-image-1789397136282.png?sv=2026-02-06&spr=https&st=2026-09-23T21%3A38%3A45Z&se=2026-09-23T21%3A51%3A45Z&sr=c&sp=r&sig=WeX4MffX6EYHIKj16pN3AnFmQeQ%2FbYrpTaB%2F1ChTWw4%3D)
Credential List
The credential list displays all LLM credentials registered in the environment.
Column | Description |
|---|---|
Default | Indicates the environment default credential. The default is used when a Smart Component does not specify a credential by name. Only one credential can be the default at a time. |
Service | The credential name. |
Description | A description of the credential, if provided. |
Auth Type | The AI provider this credential uses for authentication (for example, Google Vertex AI or Anthropic). |
Page Actions
Action | Description |
|---|---|
Create Credential | Opens a new page to register a new LLM credential. |
Credential Actions
Select the
(ellipsis) on any row to access the following actions.
Action | Description |
|---|---|
Edit | Opens a new page to update the credential's title, description, or authentication fields. The credential name cannot be changed after creation. |
Test Connection | Sends a test request using the credential to confirm the connection is working. |
Delete | Permanently removes the credential. This action cannot be undone. |
Deleting a credential that is referenced by a Smart Component, like the Chat Agent Smart Component, causes that component to stop responding. Update the component before deleting the credential.
Adding a Credential
Navigate to
Administration >
Environment Settings >
LLM Settings > LLM Credentials and select Create Credential.
Service Info
Field | Description |
|---|---|
Service Title | The display name for this credential. Required. |
Service Name | A unique identifier for this credential. Only letters, numbers, and hyphens are accepted. The name cannot be changed after the credential is created. Required. |
Allow service execution from within server side execution only | When checked, this setting restricts the credential to server-side use only. Optional. |
Provider
Select a provider from the LLM Provider drop-down. Authentication fields update based on the selected provider. The following providers are supported:
Provider | Required fields |
|---|---|
OpenAI | API Key |
Anthropic | API Key |
Azure AI Foundry | Endpoint URL, API Key |
Amazon Bedrock | Access Key ID, Secret Access Key, Region |
Google Vertex AI | Service Account JSON, Project ID, Region |
Google Gemini | API Key |
OpenAI credentials also accept an optional Organization ID. All API keys and secrets are stored securely and are not visible after saving.
Available models depend on the selected provider. Confirm model availability with the AI provider before creating a credential.
Default Credential
One credential can be marked as the environment default. Smart Components that do not specify a credential by name use the default credential automatically.
To set a credential as the default, select the radio button in the Default column next to the credential name.
If no default credential is set and a Smart Component does not specify a credential by name, the chat fails to respond.
Changelog
Date | Change |
|---|---|
2026-09-13 | Added supported provider list (Google Vertex AI, Amazon Bedrock, Microsoft Azure OpenAI, Anthropic); updated intro to reference both Chat Agent and AI Summarizer components (EN-8094). |
2026-08-18 | Initial publication. |